Shipping and delivery
We generally guarantee the preparation and shipment of the order within 2 working days. From the departure of the order, the delivery times depend on the country:
- Italy: 2 working days
- European Union: 4 working days
- Rest of the world: around 10 working days (to be defined depending on the country)
The cost of shipping varies according to the weight of the products and the country:
15€ up to 20 kg 25€ over 20 kg Over 500€ (excluding IVA) free shipping European Union
20€ up to 20 kg 35€ over 20 kg Over 500€ (excluding IVA) free shipping
Rest of the world
Differs by country. We ask you to send a request to email@example.com to arrange the type of shipment.
It’s possible to collect the products directly in our store via Ticino, 11 25015 Desenzano del Garda (BS) ITALY
In Italy and European Union it’s possible to buy directly. While for the rest of the world we ask you to specify the destination country during checkout so as to agree on the best shipping together.
No, unfortunately we cannot guarantee delivery on a specific day.
The items in the order will all be shipped in a single order.
If we forget to ship an item we will send it at our expense.
Products and availability
All of our products have a 1 year warranty from the date of purchase.
It’s possible to purchase the goods directly in our store via Ticino, 11 25015 Desenzano del Garda (BS) ITALY
Payments and promotions
In our ecommerce you can pay via PayPal, credit card or bank transfer.
Returns and refunds
In case of an incorrect product, it will be possible to make a return at our expense.
In case of a damaged product, it will be possible to return it at our expense.
If some items are missing from the order, we will send the missing material as soon as possible at our expense.
If it were our responsibility (see points 1, 2, 3) pack the product in a suitable manner with care, then we will send the prepaid shipping label at our expense to be affixed on the package in a visible manner.
Once we have received the returned item within 3 working days, we will initiate the refund procedure.